Refund and Returns Policy
Effective Date: December 4, 2024
At BestEdu, customer satisfaction is our priority. If you are not satisfied with your purchase, we offer a straightforward refund and returns process. Please review our policy below to understand how returns and refunds are handled.
1. Returns
We accept returns for most products within 30 days of the purchase date. To be eligible for a return, the following conditions must be met:
- The item must be unused, unopened, and in its original packaging.
- Proof of purchase (receipt or order confirmation) is required.
- The item must be returned within 30 days from the purchase date.
2. Non-Returnable Items
Some items are not eligible for return, including:
- Gift cards
- Digital products or downloadable content
- Sale or clearance items
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please note:
- Shipping costs are non-refundable.
- Refunds may take 5-7 business days to appear in your account, depending on your payment provider.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us within 30 days of the purchase date at info@bestedu.click.
5. How to Return an Item
To initiate a return, follow these steps:
- Contact our customer service team at info@bestedu.click to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the item to:
BestEdu Returns
2894 Ford Street, San Jose, Missouri - Once your return is processed, we will notify you via email.
6. Shipping
The customer is responsible for return shipping costs, unless the product is defective or damaged. We recommend using a trackable shipping service to return items.
For any questions regarding returns or refunds, please contact us at: Phone: 408-531-3877
Email: info@bestedu.click